Privacy Policy

Who we are

BotMatic is a Belgian service that helps businesses manage incoming messages across Meta-connected channels.

Data we receive from Meta

• Meta user ID and account/page ID.
• Username or profile name.
• Message content sent to connected channels.
• Webhook events (message received, delivery/read/status events).

Why we use this data

• Connecting and operating business channels.
• Handling incoming conversations and sending automated replies.
• Security, reliability and service monitoring.

How to delete your data

Send a deletion request to info@botmatic.be with subject Data Deletion Request.

Include identifiers like username, phone number or page name so we can locate your records quickly.

Full process: https://www.botmatic.be/data-deletion